Can VoIP management help you reduce costs? It seems that this question bothers many people who are exploring all the potential benefits of switching to a VoIP service.
Voice over Internet Protocol (VoIP) has become a viable solution for even the smallest companies as broadband internet access has become affordable and widespread.
VoIP offers a low-cost alternative to the traditional, expensive phone services and is rapidly becoming the communications system of choice, providing a telecoms system for businesses seeking to work in more than one location.
Changing your old office phones to an entirely new system can seem like a daunting task that leaves you asking – why switch to VoIP?
To help you assess how VoIP management can help you reduce costs and introduce you to all the potential benefits of VoIP, this top-notch guide brings you everything you need to know.
So, let’s begin with the basic question – what is VoIP?
What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
VoIP uses IP networks to pass voice signals and send multimedia files. It is what makes diverse communications and VoIP applications easy for everyone.
Some VoIP services may only allow you to call other people using the same service.
Still, almost every VoIP provider allows you to call anyone with a telephone number – including local, long-distance, mobile, and international numbers.
While some VoIP services only work over your computer or a particular VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
There are many different types of VoIP networks and providers available and a vast number of VoIP management solutions. More importantly, there are many ways your business and employees can use VoIP to communicate better.
For instance, a viable VoIP management can help reduce telecommunications costs and provide a single billing point for all locations.
Hosted VoIP services are also gaining popularity among smaller companies since VoIP services do not require any investment in hardware.
Getting the best VoIP performance requires active VoIP management, whether changing to VoIP or already running an active VoIP network.
So what does VoIP management stand for, and why is it essential to understand its advantages?
VoIP Management: What is Managed VoIP?
Most businesses need a well-tailored VoIP management that understands their unique infrastructure to manage security, carry out proper integrations, and consistently deliver high-quality services.
Having Managed VoIP services means that your VoIP phone system provider manages everything you need and guides you through a hassle-free transition to cloud communications to keep your data secure and make your team functional without interruptions.
Managed VoIP services bring the flexibility of cloud hosting with the support and control of an on-site system. With managed VoIP services, a client gets personalized VoIP management from top-notch specialists, the convenience of working with professionals in person, and on-site troubleshooting when needed.
Additionally, VoIP is managed in the cloud, meaning that employees can access their business phone calls, voicemail, and other features remotely or through a smartphone. So, your team can work and take calls from anywhere.
Before, only larger organizations could enjoy the features of a managed VoIP system with the help of a full-scale IT department. But now, any business can enjoy the flexibility of hosted VoIP with the convenience of on-site management.
Overall, a company can significantly benefit from implementing a VoIP phone system, whether a small local business, a medium-sized company or an international enterprise.
To provide advanced communication features to your workforce, installing an expensive in-house phone system on your premises is not required.
It is more advantageous to go for VoIP management than to have self-owned IP, especially for small and medium businesses.
As mentioned, with VoIP, you can make calls and receive calls from anywhere if you have a decent internet connection.
Technology brings in a vast number of automated features like a virtual attendant, ring groups or automated call routing, etc. VoIP solutions can dramatically impact your sales and marketing when tailored to these automated features.
Aside from these, there are also many more instances in which VoIP management can be profoundly beneficial. We’ve highlighted some of the benefits below.
Benefits of VoIP Management
VoIP management offers the simple setup and the cost savings of a hosted VoIP provider, plus the customization of an in-house system.
Managed VoIP is a great compromise to keep your phone systems running smoothly. Additionally, a managed VoIP provider will have better network monitoring and outage protocols in place to keep you online.
We can say that the benefits of VoIP over traditional phone systems are extensive – every business stands to benefit by implementing this sophisticated communications technology significantly.
Here are some of the most powerful benefits of VoIP.
VoIP is a low-cost alternative to the traditional telephone system. As we previously mentioned, VoIP uses your internet/broadband connection to make and receive your telephone calls, which makes VoIP able to dramatically reduce your business running costs by eliminating the need for lots of individual telephone lines.
Keep in mind that in many cases, businesses usually go for VoIP because it allows them to make and receive local and long-distance calls for free within their country.
Traditional phone lines typically charge for each minute of call time, whereas with VoIP, your only costs are your monthly charges from your ISP.
Scalability is another of the many VoIP advantages that make it an attractive solution for growing businesses.
VoIP systems allow you to connect a wide variety of devices to keep your business’ efficiency high.
Highly efficient business systems scale with the needs of the business, but traditional phone systems are far more challenging to scale.
The scalability of VoIP supports your efficiency and productivity while remaining cost-effective at the same time.
Another advantage of VoIP is that it is incredibly flexible. VoIP can be manipulated around your business’s exact requirements – tailored to you and your business needs.
VoIP flexibility means that it is easy to build a VoIP telephone system that meets your business’s needs.
More entrepreneurs are discovering the advantages of having their staff work from home in exchange for smaller office spaces, decreased utility costs, etc.
They’re also discovering the benefits of VoIP that allow their employees to telecommute so effectively. In other words, VoIP allows employees to remotely utilize your office’s voice, fax, and data services via an internet connection.
As previously noted, VoIP technology has become highly portable and flexible, allowing users to connect from home offices and abroad.
Extensive Additional Features
Numerous organizations don’t completely understand all of the benefits and additional features that are included in a VoIP service.
VoIP services typically incorporate features such as caller ID, virtual numbers, contact lists, voicemail, and so forth. Still, these features can all be used in more sophisticated ways to support functional proficiency.
Many features are included in various provider packages and, due to the flexible nature of the service, VoIP services can be designed based on the unique needs of your business.
All things considered, ensure your business progression and agility even in the time of crisis – as we’ve all seen how the COVID-19 pandemic has taught us to expect the unexpected and prepare for the future of work.
In other words, always look for a reliable, flexible, and extensible VoIP service provider that will keep your business communications flawless.
How Can You Save Money with VoIP Management?
Are you tired of having one support team for your computer and another for your phone system? We offer an end-to-end solution that provides support for your VoIP phone system and networking infrastructure.
With our telecom expense management and managed VoIP invoice services, you’ll receive hands-on support from the initial installation and beyond to ensure smooth, sustainable end-to-end connections.
We collaborate with internal teams and providers to manage projects of all scales, including VoIP conversions, network upgrades, hardware inventory, site openings, and closings, as well as mergers and acquisitions.
You can rely on our shared expertise to complete your project on time and within budget.
Using our managed VoIP expense services is one of the best ways to make sure that your network can support VoIP systems.
Our VoIP expense monitoring services measure return on investment, scalability solutions and look for hidden savings that you or your team may not be able to see.
Our telecom expense management services cover the communications assets themselves, such as landline circuits, switches, wireless devices, smartphones, pagers, conference calling services, data infrastructure, and the contracts and expenses associated with them.
We designed an effective telecom expense management solution to manage the inventory of services and assets, track usage of the VoIP and various data services, and control the cost of it all.
With increased accuracy in expense tracking and reporting, our IQ 360° system will help you identify significant savings while also helping you eliminate fraudulent or unauthorized charges.
We will also provide easy visibility of telecom technologies (including VoIP), where services are being used, who uses them, and how much they cost your organization.
By providing monitoring and proactive VoIP management, we can identify potential issues before they arise and work to keep your communications systems working smoothly. Our team of professionals is available 24/7 to provide support, answer questions, and get you back online.
Contact us today or book a free call with our telecom experts to learn more about our telecom expense management services and managed VoIP services.