Software Company Saves Over $431,000 following a VOIP Conversion Project with IQ Telcom Audit & Optimization Services

A Telecom Expense Management case study from IQ Telcom


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The Challenge

Although this US Based service company was relatively small, they had a complex telecom environment due to high volume call centers.  Their annual telecom budget was $2.6M and they had recently completed a VoIP conversion project. When the projected ROI on the conversion did not materialize, they reached out to IQT for a review of their new network.   

The Solution

The telecom experts at IQT performed a complete audit of telecom services, including the new VoIP platform. Once the inventory was built in our proprietary platform, IQT360° the savings became clear.  We aligned the customer’s business needs to optimize services. Two issues were found with the newly installed VoIP platform: an excess of Call Paths and noncompliance with contracted rates. IQT worked with the provider to optimize the call paths and align the cost with the contract. A third issue of services continuing to bill at closed location led to additional savings opportunities.

Telecom Expense Management
Telecom Expense Management

The Results

  • $300K savings found by reducing the Call Paths by 70%
  • $70,000 of go-forward savings obtained by aligning billing to contracted rates
  • $55,000 of back dated credits received based on the incorrect billing to contract rates
  • $6,000 savings found by identifying services billing at closed locations

IQT can do this for you

The powerful combination of our expertise and the IQ 360° tool provides unparalleled visibility and control over your telecom spend, so you can focus on your business and increase your bottom line. IQT’s industry experts will provide visibility into your telecommunications environment, identify and take action to realize immediate savings, and develop processes to manage and maintain inventory and costs. Contact us today to get started.



Annual Telecom Budget



$376,000 First Year Savings