Telecommunications Invoice Analyst

Position Summary:

This position is responsible for auditing and analyzing telecommunications provider invoices to ensure accuracy of IQ Telecom clients’ billing. Telecommunications Invoice Analysts compare orders to invoices to determine the authenticity of services billed and conduct necessary research and follow up.

Primary Responsibilities:

  • Audit and analyze telecommunication vendor invoices
  • Process invoices using IQ Telecom solution
  • Identify invoice variances and exceptions
  • Open tickets as appropriate an IQ Telecom’s web-based solution, IQ 360⁰
  • Proactively review and maintain customer business rules, follow pre-defined standards
  • Review reports and keep work queue up to date by making sure all assigned accounts are current
  • Interact with telecommunications providers and clients
  • Follow-up on past dues, mis-applied checks, client inquiries and requests for check copies
  • Run reports and resolve issues
  • Manage client charge-back files
  • Support Account Managers by providing data as needed
  • Perform special projects and other duties as directed
Education and Experience Requirements:

  • Bachelor’s Degree or at least 4 years of experience in telecommunications payables or high-volume Accounts Payable
  • Proficiency in Microsoft Office including Excel and Word
  • Strong analytical skills with a working knowledge of accounting team structures and processes
  • Ability to multi-task and be a self-starter
  • Approach work with enthusiasm and energy
  • Excellent organizational and communication skills
  • Ability to provide outstanding customer service and attention to detail
  • Ability to work independently and with a team
  • Outstanding follow-up skills

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

  • This field is for validation purposes and should be left unchanged.

Telecommunications Support Analyst

Position Summary:

Work as part of a customer support team that manages telecommunications inventory and costs for large, enterprise clients. Audit and analyze customer voice and data services to identify variances and cost savings opportunities. Provide Help Desk support for troubleshooting repairs. Work with telecom service providers to gather information, open disputes; place orders as needed. Work with project teams including customers, internal staff and partners to meet project timelines and objectives.

Primary Duties and Responsibilities:

  • Prioritize workload and daily activities based on project timelines and objectives.
  • Access and search telecommunications service provider’s portals to obtain records pertaining to customer’s telecommunications services.
  • Perform comprehensive audit and analyses of customer’s voice network services using various analytical tools and processes.
  • Investigate service options, determine, document, and recommend available options to optimize each location.
  • Communicate with customers to request /gather information, and report on progress
  • Initiate, coordinate, and track service orders, cancel and /or disconnect services for local, long distance and data service.
  • Document all customer related activity using internal CRM application
  • Maintain and update documentation and procedures related to accessing and utilizing service provider tools and processes, such as passwords, access methods, guidelines, contacts, etc.
  • Monitor tasks on a regular basis to ensure timely activity/deliverables.
  • Monitor/update Service Order Status to ensure proper classification of ongoing work.
  • Work with team members to meet and/or exceed customer expectations
Education / Prior Experience Required:

Essential

  • At least 5 years of telecommunications industry experience
  • 2-5 years Customer service experience
  • Proficient with MS Office including Excel, Word, Power Point and Calendar
  • Excellent verbal and written communication skills

Desirable

  • Experience with Customer Relationship Management software and ticketing systems
  • TEM (Telecom Expense Management) experience
  • Project Management and Quality Assurance skill sets
  • This field is for validation purposes and should be left unchanged.