Work as part of a customer support team that manages telecommunications inventory and costs for large, enterprise clients. Audit and analyze customer voice and data services to identify variances and cost savings opportunities. Provide Help Desk support for troubleshooting repairs. Work with telecom service providers to gather information, open disputes; place orders as needed. Work with project teams including customers, internal staff and partners to meet project timelines and objectives.
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Ann is the founder of IQ Telecom (IQT) and a Certified Telecommunications Professional in Business and Industry. Prior to forming IQT, she managed the telecommunications and network services for large enterprises including one of the largest healthcare organizations in the world. During her tenure as a telecommunications executive, she saw a pervasive need for holistic, location-based, inventory-centric telecommunications management, ongoing cost containment and – most importantly – high quality, knowledgeable customer service.
Ann started IQ Telecom in 2001, and has never once lost her focus on end-user and client needs. Under Ann’s leadership, IQT has grown through referrals from existing clients. The entire company revolves around the goal of constant customer delight.
Ann has received several accolades from enterprise clients for outstanding performance and has certified IQT as a Women Owned Enterprise. She has participated in several executive programs at Dartmouth’s Tuck School of Management.