This position is responsible for auditing and analyzing telecommunications provider invoices to ensure accuracy of IQ Telecom clients’ billing. Telecommunications Invoice Analysts compare orders to invoices to determine the authenticity of services billed and conduct necessary research and follow up.
|Education and Experience Requirements:
Jeff joined IQ Telecom with over 15 years of IT Service Management experience at one of the largest TEMs in the industry. Prior to that he was integral in the development of a leading expense management solution. Jeff has been a passionate leader of IT, Operations and Service Delivery teams with an eagle eye for the details that keep operations firing on all cylinders. He embraces the qualities that make clients delighted; agility and thoughtfulness with special projects and requests in addition to managing teams to meet, and frequently outperform, service levels.
Jeff has ITIL and Capability Maturity Model Integration (CMMI) for Services certifications and a Bachelor’s Degree from Central Connecticut State College.
Susan has over 20 years of telecommunications experience and has been leveraging her expertise on behalf of IQ Telecom clients for a decade. In addition to being a certified Project Manager, she excels at driving resources, both internal to IQT and those at carrier and ISP providers, to ensure optimal client satisfaction at all times. Her exceptional client stewardship skills enable IQT clients to have complete control over their infrastructure, transparency on costs and accurate budgeting processes. Susan is a consummate project leader with all things related to telecommunications and has been integral to the success of major, transformative initiatives on behalf of IQT’s enterprise clients.
Susan has a degree from Northwestern University and is a certified Project Manager.